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Our Terms, Your Rights, and How We Run Things

This page sets out the legal conditions that apply when you use 616jili — your account, your data, and how we handle disputes. Access to our platform depends on local law and is available only where local law permits for eligible players.

Account TermsPrivacy PolicyCookie UseData RetentionPhilippines Eligibility
616jili Our Terms, Your Rights, and How We Run Things
HOW WE HANDLE DATA

Data Handling, Cookies, and Account Security

We take the data tied to your 616jili account seriously. From the moment you register, your personal details are stored under encryption and are not sold to third parties. Here is how we manage the four areas that matter most to you.

Data Storage and Retention We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You can request a copy of your stored data at any time through support.
Cookie Policy Our site uses cookies to remember your login, track session continuity across mobile and desktop, and measure page performance. You can adjust cookie preferences in your browser settings at any time.
Account Security Practices Login requires OTP verification sent to your registered mobile number. We never ask for your GCash or Maya PIN — if anyone contacts you claiming to be 616jili and asks for a PIN, report it immediately.
Requesting Changes or Deletion To correct personal details or request account deletion, contact us via live chat or support email. Identity verification is required before we process any data change or account closure request.
LEGAL CONTACT PATHS

How to Reach Us on a Legal or Policy Matter

If you have a question about our terms, want to request a data correction, or need to flag a compliance concern, our support team handles legal enquiries through the channels below. For account-specific matters — such as a dispute over a GCash or Maya transaction — have your transaction reference ready so we can trace it quickly.

Live Chat Reach our support team directly through the live chat icon in your account. This is the fastest path for urgent legal or account disputes.
Email Support Send detailed legal requests — data access, account closure, or policy questions — to our support email address listed in your account settings page.
Account Help Centre Log in and head to the Help section for policy documents, terms updates, and step-by-step account management including GCash and InstaPay dispute forms.

Legal and Policy Questions We Hear Most

These are the legal and policy questions our support team fields regularly. If your question is not here, reach us through live chat or the help centre in your account.

They apply to anyone who opens or uses a 616jili account. Access is subject to local law, and you confirm eligibility when you register. If your jurisdiction does not permit this type of platform, these terms do not grant you access.

Yes. Contact support via live chat or email with your account details and a data access request. We will verify your identity first, then provide a summary of the data we hold on your account.

After closure, we retain certain data for a period required by applicable law — typically for audit and dispute purposes. You may request details about what we keep and for how long through the support team.

Log in, go to the Help section, and open a transaction dispute. Have your GCash or Maya reference number ready. Our team traces the transaction on our end and responds through the same support channel you used.

We do not sell personal data. We may share information with payment processors like GCash, Maya, and InstaPay to complete transactions, and with legal authorities when required by applicable law — nothing beyond that.

Updates are posted on this page with the effective date. If you continue using your account after a posted update, that confirms your acceptance. We recommend checking this page when you receive a terms-update notice from us.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.